Greg Ward of Shangri-La Hotels and Resorts Opening New Destinations

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Greg Ward Shangri La

Shangri-La Hotels and Resorts continues to build on its reputation as the “Best Business Hotel Brand in Asia-Pacific” for the 13th year running.  MICExchange spoke to Mr Greg Ward, Vice President Sales, Europe for Shangri-La Hotels and Resorts.  Mr Ward announced that 12 hotels were planned to open in 2015 with a key emphasis on the meetings and events marketplace.  Key new destinations were Sri Lanka, Doha and Mauritius.

The Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group.  We are also regarded as one of the world’s finest hotel ownership and management companies.  With over 80 hotels and resorts throughout Asia Pacific, North America, the Middle East, and Europe, the Shangri-La group has a room inventory of over 34,000.

Mr Ward noted that, “Shangri-La recognises that meetings, incentives and events are a critical part of our business, ”  and went on to say, “we have the ability to deliver exceptional experiences to our customers on a global basis.”  The group has a substantial development pipeline with upcoming projects in mainland China, India, Mauritius, Mongolia, Myanmar, Philippines, Qatar, Sri Lanka and the United Arab Emirates. There is a global trend to amalgamate corporate travel programs with MICE. 

“New markets for Shangri-La is firstly Europe. Shangri-La came to Europe four years ago and now have [hotels in] Paris, Istanbul and London, again, recognising the needs of our customers on a global basis, taking the brand on a journey, developing the brand awareness,” explained Mr Ward, “ and now taking it even further, Mauritius is a new destination and key to the brand in the Indian Ocean, complementing the Maldives which opened four years ago –  and our first hotel opening in Sri Lanka in 2015, followed by another in Columbo in 2016.”

Mr Ward, noted that the brand had noted from a trend point of view, “Within the meetings and incentives point of view, there is a growing need for a sense of discovery,” he went on to emphasise, “We recognise that on a global basis,  customers in the incentive world are looking for new experience – hence Sri Lanka, Mauritius and various other destinations to be announced in the future.”

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